Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Additional non-returnable items:
* Some health and personal care items

To complete your return, please email us at simonoptical@gmail.com with copy of your proof of purchase and a description of what happened to your product. Please do not send your purchase back to the manufacturer.  

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at simonoptical@gmail.com.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Simon Specs
318 E. Palmetto Park Rd
Boca Raton, FL 33432

Shipping
To return your product, you should mail your product to:

Simon Specs
318 E. Palmetto Park Rd
Boca Raton, FL 33432

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.